Terms & Conditions

Terms and Conditions

By placing an order with FanFlags.co.uk, you are accepting our Terms and Conditions as detailed below. Please read them carefully and retain a copy for future reference.

These terms and conditions do not affect your statutory rights.

Orders

When creating your artwork via FanFlags.co.uk using either our online software or uploading files, you are acknowledging that you are happy to proceed with the design that you have created and, where applicable, you have the permission of the copyright holder to use the logos, brands, designs, and messages contained within the artwork.

When creating your artwork via FanFlags.co.uk using our online software or uploading files, you acknowledge and accept that due to the material that we are using, certain small text and image details may fill in during printing. You also acknowledge and accept that FanFlags.co.uk does not check for either spelling or grammatical errors contained within the design you have created, nor check the image quality or resolution of the design. 

Custom printed flags are non-returnable and non-refundable, except for printing or finishing errors. Small colour variations may occur as artwork will appear differently on a screen compared against the final printed flag and cannot be used as a reason to return the flag or request a refund. Faulty goods must be reported within two days of delivery. 

While FanFlags.co.uk provides free, automated design software, we reserve the right to cancel any order containing artwork that features text, images, symbols, and/or insignia that are threatening, obscene, explicit, discriminatory, inflammatory, likely to incite racial or religious hatred or cause public offense.

Shipping 

We dispatch orders with DPD and advise a two-day delivery time. We offer free delivery to certain locations, within the UK but geographical exclusions may apply, and this will be advised at checkout stage.

Our standard production lead time for flags is five working days from order date. We offer an Express three-day service if required, which can be added at the checkout stage. Shipping time is in addition to the production time and not counted within it. Once your order has been dispatched, you will receive an email to advise you of this and provide parcel tracking details.

Every effort will be made to dispatch all orders on the scheduled date, but any delivery day specified is a ‘best endeavour’ and no liability is accepted for any loss arising from delay or error in the delivery of the goods. We cannot give an exact delivery time guarantee or assure that the delivery will be made as per our indicated time, as we must rely on third party delivery couriers.

FanFlags.co.uk shall not be liable for any losses, costs, damages, or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet an estimated delivery date.

Payment Terms

All payments are made through PayPal – please note that you do not need a PayPal account to use this service. You can check out as a guest and pay with a debit/credit card.

Products

We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error or oversight and any resulting loss.

Description of Goods/Warranty and Liability

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us, all images, descriptive matter, specifications, and advertising are for the sole purpose of giving an approximate description of the goods.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Liability

To the degree that defects in the goods cause death, injury, or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special, or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act, or default in lieu of any unfulfilled order.

Severability

If any or part of these Terms and Conditions shall be determined invalid, unlawful, or unenforceable to any extent such as term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances.